Frequently Asked Questions
Everything you need to know about your D'Addario experience.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Yes, all D'Addario products are guaranteed against defects in materials and workmanship. If you encounter a quality issue, please reach out to our customer service department for a replacement.