Returns & Exchanges
At D'Addario, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in their original packaging.
Initiate Your Return
Log into your account portal or visit our Returns Center to enter your order number and email address to start the process.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it to your package.
Pack and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location near you.
Receive Refund or Exchange
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing